ATTENTION: CK2DESIGN IS CURRENTLY UNDER CONSTRUCTION

TERMS - CLIENT OBLIGATIONS & RESPONSIBILITIES

THE FOLLOWING APPLIES TOWARDS ANY AND ALL PROJECTS CREATED BY CK2DESIGN; INCLUDING MONTHLY MEMBERSHIP, DESIGN HOUR TIME-BLOCKS, LONG-TERM TIME-BLOCKS AND PROJECT TIME-BLOCKS.

PROJECT REQUEST PROCESS

To request a project please contact Ck2design the same as you normally would and submit a project request. Your project details and requirements will be evaluated and Ck2design will determine and suggest the best Time-Block needed for completion of your request.

You will be provided a link within the estimation to the Ck2design online store where you then are able to purchase your selection of Time- Blocks or Memberships. Once purchased, Ck2design will provide a production schedule for your project and a n itemized to-do list.

If it becomes apparent more design hours may be needed, Ck2design will notify you and halt work until further notice. Ck2design will not leave an item unfinished unless it is due to extreme time constraints. Items on to-do list will be either completed or not started to ensure time budget is not over extended. For example: If there are 10 items on the list and it becomes apparent that there is only have enough time to complete 8 items but not enough to finish all items, then Ck2design will only complete the 8 items, but not start the 9th. The client then has the option of halting the work until more Time- Blocks are purchased so that the project can be fully completed or putting a hold on the rest of the work for a later date.


1. REQUEST:
Submit a project request

2. INFORMATION:
Supply as much details as possible on the project. All information and requirements are needed prior to project cost and schedule estimation.

3. ESTIMATE
:
Once project has been accepted by Ck2design, we will suggest the best possible Time-Block and a link to the online store will be provided

4. PAYMENT:
You will then go to the online store and select the Time-Block that is best suited for you and pay via credit card online. Other payment options available upon request.

5. SCHEDULE:
Ck2design will provide an itemized summary to-do list and a production schedule once payment has been received. And any other instructions or requirements needed prior to beginning work.

6. COMMUNICATION:
The preferred mention of communication is email. Phone calls are by appointment only and count towards your Time-Block time.

7. SCOPE OF WORK:
Sometimes a project may reach beyond the estimated scope of work and if it appears that project creep is happening the client will be notified as soon as possible to determine the next course of action.

8. ADDITIONAL HOURS:
If your project is about to extended beyond the scope of work and additional time is needed, Ck2design may invoice billable hours under the Time-Block rate you have chosen. Regular rates are $125hr.


WHAT ARE DESIGN HOUR TIME-BLOCKS?

Time-Blocks are prepaid units of time used for creative design services based on your specific needs and requirements. Be advised that some Time-Blocks are designated for only web and/or email marketing, some are good for all services: including graphic design, web services, photography, image services, video production and consultation. You may purchase any size Time-Block and use them accordingly for what you want, when you want.

Time-Blocks are valid for 6 months, from date of purchase, non-refundable. Minimum 30-minute increments for services are deducted from Time-Block. Design hour time-blocks allow you to stay on budget with no surprises. The larger the Block the more you save.

WHAT ARE PROJECT TIME-BLOCKS?

Project Time-Blocks are prepaid units of time that are applied to specific projects. Project Time-Blocks are non-transferable, non-refundable. Can only be used on more then one project under the same work order within the estimated schedule set by Ck2design. When a project is request by you, the client, it will be reviewed and we will suggest the best-suited Time-Blocks based on project scope estimated.
Time-Blocks are valid for 2 months, from date of purchase.

WHAT ARE MONTHLY MEMBERSHIP?

It’s like having a designer in-a-box.
Monthly Memberships allow you to design on demand. This is a great option, time-saver and economical way to keep your business’s marketing collateral updated and fresh every month. Membership Time-Blocks are monthly units of time assigned to your company for specific design services each month for 6-month increments, giving you easy access to Ck2design for small or ongoing projects.

Maybe you need a quick website update to promote a new deal, or your monthly newsletter has to be formatted, or it’s time for another blog post, or the deadline for a print ad for a local magazine is coming up. An effective marketing strategy includes reaching out to prospects and customers on a regular basis. This requires more than your standard marketing materials. Membership is available for 6 months increments at a discounted rate and you may cancel at anytime.*

TERMS - CLIENT OBLIGATIONS & RESPONSIBILITIES
PROJECT REQUEST PROCESS

Please review the following client obligations, requirements, commitments and responsibilities.

Client is responsible for providing correct, true and approved content such as documents, images and text prior to estimate and start of work. Work beyond the scope of agreements will be billed additionally at an hourly rate as indicated earlier in this document.

Please adhere to the specified project schedule and appoint main contact person.
You must identify your main contact person. This will be the one contact point.
All information will be given and received via contact point. You’re responsible for content, images, schedule, meetings and approvals. Your delay in the project may affect the working schedule and postpone your project completion but the payment and other requirements are still your responsibility.

Most correspondence can be done via email. Ck2design will typically respond to your email within 24 hours. It is also expected that you respond to Ck2design’s email within 24 hours. You’re responsible for content, images, schedule, meetings, and approvals. Phone consultations or any type of meeting via phone are considered billable hours and will be deducted from your Time-Block or Membership accordingly. As of January 10th, 2017 Ck2design creative design service rates are $125 hr. Stock imagery, audio or video stock is not included and will be billed separately.

DESIGN HOUR TIME-BLOCKS: are valid for 6 months, from date of purchase, no refunds.
Time deduction of a minimum 30-minute increments for services.

PROJECT TIME-BLOCKS: are prepaid units of time that are applied to specific current projects.
Project Time-Blocks are non-transferable, non-refundable, and valid for 2 months from date of purchase. May only be used on more then one project, if all projects are under the same work order within the estimated schedule set by Ck2design (by request only).

MONTHLY MEMBERSHIP: is a 6-month commitment and payment is due 2 weeks prior to the month. Membership is offered at a discounted rate based on 6-month continuous membership. Membership hours are non-transferable or refundable. Each month’s hours must be used within the month.

* You may cancel at anytime but you will be financially responsible for the balance due of each used month for the difference of the membership rate and regular rate.

For example; you choose to cancel after only 3 months. You are responsible for the difference for those three months and be billed on our regular rate. If you saved $50 per month with the membership then you would be billed for 3 months times the saving, which totals $150.


TERMS, DESCRIPTIONS AND CONDITIONS – DESIGN HOUR TIME-BLOCKS
Here’s how it works:
  • Use the hours, as you need them, within the following (6) months of the purchase date. 
  • Select the Time-Block that is right for you
  • You pay one time fixed fee
  • You get a set number of design hours at a very reduced rate. 
  • Use your design hour Time-Block when and how you want
  • Design hour Time-Blocks are non-refundable
  • Additional hours are available at our normal hourly rate. Some discounts may be applied.
  • All Time-Blocks are paid in full prior to initiating usage.
  • Ck2design can provide recommendations based on estimated scope of work.
Terms & Conditions
Reporting: All Time-Block hours are tracked, recorded, and reported each month.

Long Expiration:
Client has six (6) months from the start of a Design Time-Block to use the hours. There will be no refunds for unused hours.

Additional Hours:

Near the end of a Time-Block, if a project in progress exceeds the Time-Block's hours, the Client may renew and start a new Time-Block, or pay the same Time-Block rate for up to 5 additional hours of time.

If Additional Hours are estimated to be more than 5 hours, then a new Time-Block will be recommended, as standard rates will apply to time needed beyond those 5 hours.

Designer Hour Time-Block does not include non-service fees such as printing, copywriting or stock images, video or audio content. Expenses for materials (i.e. stock photos, printing or copywriting) are additional to membership and will be invoiced separately, with prior client approval.


TERMS, DESCRIPTIONS AND CONDITIONS – PROJECT TIME-BLOCK
Here’s how it works:
  • Ck2design will recommended a Project Time-Block based on estimated scope of work.
  • A set number of design hours are allocated to the Project Time-Blocks
  • Project Time-Block must be paid in full prior to initiating usage.
  • Project hour are to be used within the following (2) months of the purchase date.
  • You pay one time fixed fee for the appropriate Project Time-Block
  • Design hour Time-Blocks are non-refundable
  • Additional hours are available at our normal hourly rate. Some discounts may be applied.

Project Time-Block does not include non-service fees such as printing, copywriting or stock images, video or audio content. Expenses for materials (i.e. stock photos, printing or copywriting) are additional to membership and will be invoiced separately, with prior client approval.

If your project exceeds the average estimated scoop of work, additional hours may be billed at the rate of $125 hour or you may purchase additional time by selecting one of the Design Hour Time-Block. Invoice for additional hours will provide when project is finished or put on hold and due within 15 days. A $35 late fee will be applied per month for any invoices past due.

Project Time-Blocks are good for up to two (2) month from purchase date.
Non-transferable, no refunds, hours do not rollover to new project, no exceptions.

You may NOT add new projects to your Project Time-Block unless pre-approved by Ck2design prior to beginning work.
Once work begins you may not add additional projects or requests to work order.


TERMS, DESCRIPTIONS AND CONDITIONS – MONTHLY MEMBERSHIPS:

Here’s how it works:
  • This membership is a 6 month commitment
  • You choose which membership package you want
  • You pay a small fixed fee prior to each month
  • You get a set amount of monthly design work time at a very reduced rate. 
  • Use your monthly allowance as needed within the month.
  • Monthly hours are non-transferable, non-refundable
  • Additional hours are available at our normal hourly rate.
Membership does not include non-service fees such as printing, copywriting or stock images, video or audio content. Expenses for materials (i.e. stock photos, printing or copywriting) are additional to membership and will be invoiced separately, with prior client approval.

If your monthly project exceeds the average estimated scoop of work, additional hours may be billed at the rate of $125 hour. Monthly membership package of hours are good for each entire month.
Non-transferable, no refunds, hours do not rollover to next month.

Payment Note: Monthly memberships are due 2 weeks prior to the 1st of the following month.
Typically monthly membership payments are due 15th of each prior month. There are no grace periods; delayed payment will be marked as forfeited and membership will be cancelled.
Cancellation policy will be applied*.

*Cancellation: Membership is a monthly commitment.
You may cancel at anytime but be aware that this will VOID out the special price. If you cancel prior to 6 months of service, you will be invoiced the difference.

Cancellation prior to the end of your 6-month membership term: You will be billed at the regular hourly rate and invoiced for the balance due for past months of service. You are responsible for the remainder balance of the full monthly hourly rate of $125 an hour.

Ck2design will provide you with a cancellation invoice that covers all past months, due upon receipt, no later than 7 days after invoice is issued. $35 late fee per month for invoices past due.

Invoice will show the normal hourly rate per month of used service to compensate the full month price after discount has been voided. The difference in balance owed for each month of service used will be due at the time of your membership cancellation.

Time:
On-site Meetings, travel time to location and phone calls count for time usage. This only applies to locations in the Orange County, California Area. Phone calls exceeding 2hrs during package time will count towards your package time usage. If time block exceeded monthly allowance, option to purchase additional hours is available.  Otherwise projects are stopped and continued with the next monthly block purchase. Time not used during a monthly package will not carry over. Once a monthly package is purchased, you have reserved the time block for the month within the purchase.

Payments: rendered are considered fully earned and non-refundable. Unused hours will not be carried-over; it is incumbent upon Client to utilize their hours within Design Hour Time-Block, Monthly Membership and Project Time-Block periods. No refunds, trades, credits, carry-overs and or other reimbursement(s) will be give for time that was not consumed. Services rendered beyond the retained number of Ck2design Time-Blocks will be billed at the full hourly rate of $125 with payment due upon receipt.

Working Hours: Ck2design Time-Blocks and Memberships apply to normal business hours only; Monday - Friday, 10am - 6pm. All after-hour use (Holidays, Evenings, Weekends and or Rushes etc) must be approved by Ck2design. After-hours will be consumed at 2.5 times the regular rate - i.e. 2.5 hours will be deducted from your block of Design Hours for every one hour spent in after-hours.


Project Time-Block: does not include non-service fees such as printing, stock images, video or audio content. Expenses for materials (i.e. stock photos, printing or copywriting) are additional to membership and will be invoiced separately, with prior client approval.

If your project exceeds the average estimated scoop of work, additional hours may be billed at the Ck2design’s regular rate or you may purchase additional time by selecting one of the Design Hour Time-Block. Invoice for additional hours will provide when project is finished or put on hold and due within 15 days. A $35 late fee will be applied per month for any invoices past due.

Project Time-Blocks: are valid for 2 months, from date of purchase, no refunds. Design Hour Time-Blocks are valid for 6 months, from date of purchase, no refunds. Time deduction of a minimum 30-minute increments for services. Membership Time-Block is a six (6) month commitment. And are valid for (6) month increments and membership must begin within 45 days from purchase date.

You may NOT add new projects to your Project Time-Block unless pre-approved by Ck2design prior to beginning work. Once work begins you may not add additional projects or requests to work order.

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